Terms of Paid Services

1. General Provisions

1.1. These Terms of Paid Services (hereinafter "Add-on Terms") govern the rules for purchasing and using the paid services offered on the website crashassist.net (hereinafter "Service"): (a) the Full Accident Statement - unlocking the complete European accident statement form for the party who creates the statement (Side A), and (b) the optional AI Damage Estimate add-on (each hereinafter an "Add-on Service"). Sections 2.4-2.5, 3, 6.2, 6.6 and 7.1-7.5 concern the AI Damage Estimate only.

1.2. These Add-on Terms supplement the general Terms of Service of CrashAssist, which apply in all matters not regulated herein. In the event of a conflict, these Add-on Terms prevail with respect to the Add-on Service.

1.3. The Add-on Service is provided by:

AXG Sp. z o.o.
ul. Graniczna 29
40-017 Katowice, Poland
Registered with the District Court for Katowice-Wschód in Katowice, 8th Commercial Division of the National Court Register
KRS: 0000563458
Tax ID: 9542756130
REGON: 361793430
Share capital: 5 000,00 PLN
Verify in KRS ↗

Contact email: info@crashassist.net

1.4. By purchasing the Add-on Service, the User confirms that they have read, understood, and accept these Add-on Terms in their entirety, including all limitations of liability set out herein.

1.5. The provisions of these Add-on Terms concerning Consumers apply equally to Privileged Entrepreneurs within the meaning of Article 385⁵ of the Polish Civil Code.

2. Description of the Paid Services

2.0. The Full Accident Statement consists of: after Side A has entered the basic details (driver, vehicle, date and place of the accident) and paid the one-time fee, unlocking the complete two-sided European accident statement form for that session - including photographs, the accident sketch, circumstances and electronic signatures - for both parties; the party invited by Side A (Side B) fills in their side free of charge; generating the PDF document and sending it to the e-mail addresses provided by both parties. The fee is charged once per session and does not create any subscription.

2.1. The AI Damage Estimate Add-on Service consists of:

• An automated analysis of vehicle damage photographs uploaded by the User to the CrashAssist session, performed using artificial intelligence / machine learning technology (hereinafter "AI System");
• Generation of an indicative, approximate list of potentially damaged vehicle parts and associated repair cost ranges expressed in EUR;
• Inclusion of the AI-generated estimate as an additional page appended to the User's accident report PDF document.

2.2. The Add-on Service is available as an optional, paid addition at the time of form submission and only if the User has uploaded at least one photograph to their session.

2.3. The Add-on Service is provided on a one-time basis per session. It does not create any ongoing obligation or subscription.

2.4. The quality and completeness of the AI estimate depends on the quality, resolution, and coverage of the photographs uploaded by the User. The Administrator does not guarantee that all damage will be detected or that the estimate will reflect all repair costs.

2.5. The AI System is provided by third-party artificial intelligence service providers based in the United States of America - currently Anthropic, PBC and/or OpenAI, L.L.C. - acting as data processors. Transfers of personal data to these providers are carried out on the basis of the EU-US Data Privacy Framework (adequacy decision) and Standard Contractual Clauses. Full details, including addresses and legal safeguards, are set out in the Privacy Policy.

3. Indicative Nature of the AI Estimate - Critical Limitations

3.1. The AI Damage Estimate is strictly indicative and preliminary (orientacyjny) in nature. It is generated automatically by an AI system and has not been verified, reviewed, or approved by any human expert, licensed appraiser, insurance professional, or automotive engineer.

3.2. The estimate does not constitute:

• A professional damage assessment or appraisal;
• A binding repair cost estimate from any repair workshop, garage, or automotive service;
• An insurance claim valuation or any document accepted by insurers;
• Legal or expert evidence for any judicial, administrative, or insurance proceedings;
• A recommendation or advice to accept or reject any insurance settlement offer;
• A substitute for inspection by a certified automotive expert or licensed appraiser.

3.3. The actual costs of vehicle repair may differ significantly - both upward and downward - from the values indicated in the estimate. Factors that may cause such differences include but are not limited to: the make, model, age, and equipment level of the vehicle; regional labor cost differences; parts availability; hidden structural damage not visible in photographs; the repair technology required; and fluctuations in parts and materials prices.

3.4. The cost ranges presented in the estimate are expressed in EUR and are approximate values only, based on general European market data available to the AI system at the time of training. They may not reflect current local market prices.

3.5. The User acknowledges that the estimate is provided solely for general informational and orientation purposes and that the User makes all decisions regarding vehicle repair, insurance claims, legal proceedings, or financial settlements entirely at their own risk.

3.6. Under no circumstances should the AI Damage Estimate be used as the sole basis for any financial decision, legal action, insurance negotiation, or acceptance or rejection of any settlement offer.

4. Price, Payment, and Contract Formation

4.1. The price of the Add-on Service (gross, inclusive of all applicable taxes) is displayed to the User before purchase and confirmed at checkout.

4.2. Payment is processed exclusively via Stripe, a third-party payment service provider. The Administrator does not store, process, or have access to the User's card or payment data. Payment is subject to Stripe's terms of service and privacy policy.

4.3. The contract for the Add-on Service is formed at the moment the payment is successfully processed and confirmed by the payment processor.

4.4. Following successful payment: for the Full Accident Statement, the complete form is unlocked immediately and the service is deemed fully performed upon delivery of the PDF document to the e-mail address provided by the User; for the AI Damage Estimate, the AI analysis is initiated and the resulting estimate is added to the User's accident report PDF, the service being deemed fully performed upon delivery of the PDF document containing the AI Damage Estimate page.

4.5. In the event of payment failure or transaction cancellation, the Add-on Service is not activated and no charge is applied. In the event of a technical error resulting in a charge without service delivery, the Administrator will refund the full amount within 14 days upon request sent to info@crashassist.net.

4.6. 14-day money-back guarantee. Independently of the statutory rights described in Sections 5 and 6, a User who purchased the Full Accident Statement may request a full refund of the fee within 14 days of purchase, for any reason, by writing to info@crashassist.net with the session reference number. The refund is made to the original payment method within 14 days of the request. This guarantee is a voluntary commitment of the Administrator and does not limit any rights the Consumer has under applicable law.

5. Right of Withdrawal

5.1. Pursuant to Article 27 of the Polish Act on Consumer Rights of 30 May 2014, a Consumer has the right to withdraw from a distance contract within 14 days without giving any reason.

5.2. Waiver of the right of withdrawal: The Add-on Service constitutes digital content not supplied on a tangible medium within the meaning of Article 38(13) of the Act on Consumer Rights. The Consumer expressly consents to the immediate commencement of performance of the Add-on Service before the expiry of the 14-day withdrawal period and acknowledges that upon the commencement of such performance they lose the right of withdrawal.

5.3. This express consent and acknowledgement is confirmed by the Consumer at the time of purchase by ticking the relevant checkbox in the payment form, which constitutes their informed, affirmative action consistent with Article 15(3) and Article 38(13) of the Act on Consumer Rights.

5.4. If, for any reason, performance of the Add-on Service has not yet commenced at the time the Consumer wishes to withdraw, the Consumer may withdraw from the contract by contacting the Administrator at info@crashassist.net. In such case, the full purchase price will be refunded within 14 days.

5.5. The above does not affect the Consumer's rights under section 6 (Conformity and Complaints) of these Add-on Terms.

6. Conformity of the Digital Service and Complaint Procedure

6.1. The Administrator is obliged to deliver the Add-on Service in conformity with the contract, in accordance with Chapter 5b of the Act on Consumer Rights.

6.2. The Add-on Service is in conformity with the contract when an AI-generated estimate page is included in the User's PDF document and the analysis bears a reasonable relationship to the photographs submitted. The inherent indicative and approximate nature of the AI estimate - as fully disclosed in Section 3 prior to purchase - constitutes a communicated characteristic of the service. Deviations between the estimate values and actual repair costs do not in themselves constitute non-conformity, provided the AI system has genuinely analysed the submitted photographs.

6.3. Complaints regarding the Add-on Service (e.g. technical failure resulting in no estimate page being delivered) may be submitted:

• By email to: info@crashassist.net
• By post to: AXG Sp. z o.o., ul. Graniczna 29, 40-017 Katowice, Poland

6.4. A complaint should include: the User's name and email address, session ID (if known), date of purchase, and a description of the issue.

6.5. The Administrator shall respond to the complaint within 14 days of receipt. Failure to respond within this period shall be deemed acceptance of the complaint in accordance with Article 7a of the Act on Consumer Rights.

6.6. The mere fact that the estimate values differ from actual repair costs does not in itself constitute non-conformity or a valid basis for a complaint, given the inherent indicative nature of the service as described in Section 3. Complaints based on technical failures - such as failure to deliver the estimate page, complete failure to analyse the submitted photographs, or output that bears no relationship to the images provided - remain fully subject to the complaint procedure described in this Section 6.

7. Liability

7.1. Given the inherent indicative nature of the AI Damage Estimate as fully disclosed in Section 3, deviations between the estimate values and actual repair costs do not constitute a basis for claims against the Administrator. The Administrator does not warrant the accuracy, completeness, or reliability of the estimate beyond what is expressly described in Section 2.

7.2. Subject to Section 7.4, the Administrator shall not be liable for indirect, consequential, or economic loss arising from:

• Decisions made by the User or third parties based on the estimate values;
• Use of the estimate in insurance negotiations, legal proceedings, or financial settlements, where the estimate was used despite the disclosures in Section 3;
• Incomplete AI analysis resulting from poor-quality, incomplete, or misleading photographs provided by the User;
• Temporary unavailability of the AI System due to technical failures, maintenance, or third-party service outages beyond the Administrator's reasonable control.

7.3. Subject to Section 7.4, the Administrator's total aggregate liability to the User for any and all claims arising from or related to the Add-on Service shall not exceed the price paid by the User for the Add-on Service. This cap does not apply to liability that cannot be limited under mandatory consumer protection law.

7.4. Nothing in these Add-on Terms limits or excludes:

• Liability for death or personal injury caused by negligence;
• Liability for fraud or fraudulent misrepresentation;
• Any other liability that cannot be excluded or limited under applicable mandatory law, including mandatory consumer protection provisions.

7.5. The User bears sole responsibility for the quality and accuracy of the photographs uploaded to the Service and for verifying the AI estimate with a qualified professional before relying on it for any purpose.

8. Personal Data and AI Processing

8.1. In connection with providing the Add-on Service, the Administrator processes the User's vehicle damage photographs using an AI System. The photographs are transmitted to third-party AI service providers located in the United States of America (Anthropic, PBC and/or OpenAI, L.L.C.) acting as data processors. Transfers are carried out on the basis of the EU-US Data Privacy Framework adequacy decision and Standard Contractual Clauses, as detailed in the Privacy Policy.

8.2. The photographs are processed solely for the purpose of generating the AI estimate and are not used for any other purpose, including AI model training, unless the User explicitly consents to such additional use.

8.3. Full details of personal data processing, including data subject rights, are set out in the Privacy Policy.

9. Out-of-Court Dispute Resolution

9.1. A Consumer has the right to use out-of-court methods for resolving complaints and pursuing claims, including applying to a permanent consumer arbitration court or provincial inspector of Trade Inspection for mediation.

9.2. Information on out-of-court dispute resolution is available at uokik.gov.pl and through district consumer ombudsmen.

10. Final Provisions

10.1. These Add-on Terms are governed by Polish law. The choice of Polish law does not deprive Consumers resident in other EU Member States of the protection afforded by mandatory provisions of the law of their country of habitual residence (Article 6(2) Rome I Regulation).

10.2. Any disputes with Consumers shall be resolved by the court competent for the Consumer's place of residence. Any disputes with non-Consumer Users shall be resolved by the court competent for the Administrator's registered office.

10.3. The Administrator reserves the right to amend these Add-on Terms. Changes take effect no earlier than 14 days after notification on the Service's website and do not affect contracts already concluded.

10.4. If any provision of these Add-on Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

10.5. These Add-on Terms come into effect on April 20, 2026.